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name: Install / update problem
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description: Installing or updating WiiCompiled through WheelWizard fails, or the game won't launch at all after installing.
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title: "[Install] "
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labels: ["setup"]
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body:
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- type: markdown
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attributes:
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value: |
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**Where to find the setup log** (same place whether you installed through WheelWizard or the setup exe):
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- Press `Win+R`, type `%TEMP%` and press Enter, then find `WiiCompiled-setup.log` and attach it below.
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If the install finished but the game won't start, also grab `console.log` from the newest folder in:
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- WheelWizard: `%APPDATA%\CT-MKWII\Recomp\UserData\Logs`
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- Standalone setup exe: `%LOCALAPPDATA%\WiiCompiled\Logs`
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- type: checkboxes
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id: preflight
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attributes:
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label: Before you continue
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options:
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- label: I'm on the latest version (latest WheelWizard, or the latest `MarioKartWiiCompiled-Setup.exe` from the Releases page).
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required: true
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- label: I searched the existing issues and nobody has reported this yet.
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required: true
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- label: I have a legally obtained copy of the game and it works in Dolphin.
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required: true
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- type: dropdown
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id: stage
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attributes:
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label: Where does it go wrong?
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options:
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- Starting the install from WheelWizard
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- Selecting the game file (ISO/WBFS/RVZ rejected)
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- During compilation / translation
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- Install finishes but the game won't launch
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- Updating an existing install
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- Other
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validations:
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required: true
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- type: dropdown
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id: installtype
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attributes:
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label: How did you install?
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options:
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- Through WheelWizard
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- Downloaded the setup exe myself
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- Not sure
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validations:
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required: true
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- type: textarea
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id: what
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attributes:
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label: What happens?
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description: The exact error message (copy the full text or screenshot it) and what you were doing when it appeared.
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validations:
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required: true
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- type: textarea
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id: logs
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attributes:
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label: Setup log
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description: Drag & drop `%TEMP%\WiiCompiled-setup.log` here, or paste the tail end of it below.
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render: text
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validations:
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required: true
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- type: input
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id: os
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attributes:
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label: Windows version
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placeholder: "e.g. Windows 11 24H2"
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validations:
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required: true
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- type: input
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id: av
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attributes:
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label: Antivirus (if any besides Windows Defender)
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placeholder: "e.g. Avast, none"
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